If your withdrawal request is not approved, check if you already verified your account. If not, you have to complete this first before you make a request. You should also check if you have enough money in your account. You may be trying to withdraw an amount that is more than what is in your account. Finally, you need to check if you have met any wagering requirements and the terms and conditions – especially for bonuses and free spin offers.
If none of these are causing your withdrawal request issues, get in touch with customer support. You have three options: live chat, phone, or email. The live chat is the fastest option but it is only available between 8:00 to 23:00 GMT. You can send concerns via email anytime but the response time will take hours.