You need to get in touch with customer support immediately. You can reach them through live chat every day from 9:00 am until 1:00 am the next day. Email is also an available option but may not get an immediate response. They also have an FAQ page with all the basic questions and answers.
No. But you need to meet the minimum withdrawal limit to avoid paying the fee.
There are several options to withdraw your winnings from your Wishmaker account. Among the options include VISA, iDEAL, EcoPayz, Neteller, Skrill, Zimpler, InstaDebit, Paysafe Card, Siru Mobile, Euteller, Entercash, Citadel, Trustly, Sofortuberwaisung, and Direct Bank Transfer.
Yes. You need to withdraw at least €10 – or else you will be required to pay a fee for the transaction. The maximum withdrawable amount is €50,000. But it will be divided into 4 installments. You can also withdraw €100,000 but it will be divided into 10 installments. Big withdrawals may also be required to provide additional verification.
To send your withdrawal request, start by logging into your account. Go to your account page and look for the “Withdraw” option. Click to start the process. Then choose a payment method to make the withdrawal. If the option you used to make a deposit can also process withdrawals, stick to that option. This will make the process faster. Provide all the required information and follow the instructions carefully.
There are a variety of options that you can use to make a withdrawal. It can be through VISA< MasterCard, Skrill, Trustly, EcoPayz, InstaDebit, Neteller, and Bank Wire Transfer.
Sometimes, you will be asked to verify your identity – especially if you are withdrawing a huge amount of money. This is for your own protection. It will ensure that you are really the one withdrawing the money. To verify your identity, you need to upload documents that will prove your identity, address, etc. Go to the “Documents” tab to upload the files.
VideoSlots process withdrawals on a daily bases. Usually, this is done between 7:00 am and 11:00 pm CET. If you send in your request beyond this time frame, it will be processed the next day. The usual processing time is up to 24 hours. Within 5 hours after the submission of the request, you can still cancel your withdrawal. But after that, you can no longer reverse it.
Once processed, it will be up to the payment method how long the processing period will be. It can go from within 24 hours to 5 business days.
The minimum withdrawal limit is £20. The maximum is £10,000. Take note that you may be required to provide additional verification for huge withdrawals. This is for your own safety because it is VideoSlots’ way of ensuring that you are who you are.
To access your winnings for withdrawal, you need to log into your account first. Once logged in, go to the tab “Accountslip” that is found on your profile. Look for the “Withdraw” button and click it. Choose among the available payment methods. Follow the instructions and provide the information as requested.