There are several reasons why your withdrawal request was not approved. If you failed to complete the verification process after registering your account, you will not be allowed to withdraw your money. If you have a bonus or free spins offers, you need to meet the wagering requirements before you can withdraw. It is also possible that you did not meet the terms and conditions.
If none of these check out, look at the information you gave. Maybe you gave the wrong information in your withdrawal request. For instance, you gave the wrong name or placed an amount that is higher than what is in your balance.
If your withdrawal is still not approved, get in touch with customer support.
Prime Slots will process withdrawal requests within 48 hours after a cashout request. In case you decide to cancel your request, this is the time for you to do it. After that, the processing time will be based on the payment method. E-wallets will take at least 3 business days while debit cards and bank transfers will take 6 to 8 business days.
The minimum withdrawal limit is €10.00. The maximum withdrawal limit is €2,000 per week and €3,000 per month. If you want to withdraw more, get in touch with customer support.
You are allowed to cancel your withdrawal request as long as it is done within 48 hours after it was requested. To reverse it, you need to go to “Cashier” and choose “Cash out.” Look for the “Pending Cashout” option. In that list, look for those under the “Awaiting Process” status. Any request under this can be canceled. Choose the transaction that you want to cancel and click “Transfer Money Back to My Account.”
To withdraw your winnings, log into your account. Then, look for the “Cashier” button and click it. Choose the “Cash Out” option. You will see your payment method options. Choose your preferred withdrawal method. Follow the instructions and provide the information as requested.
When you have completed the steps, click the “Cash out Request” button. This request will be marked as pending for 48 hours.