You can get in touch with customer support through live chat, phone, or email. The website also has a comprehensive FAQ section that you can use to get immediate answers to basic questions.
FAQ Category: Generation VIP FAQ
Generation VIP Frequently Asked Question regarding deposit and withdrawals.
Does Generation VIP impose a maximum withdrawal limit?
No there is no specified amount. However, if you plan to withdraw thousands at a time, you might be asked to do it in installments. Not only that, you might be asked to verify your identity for added security.
How long is the withdrawal process at Generation VIP?
The processing of a withdrawal request will take 48 to 72 hours. After that, the money should be credited immediately. Only debit cards will take an additional 3 to 7 business days to process.
What are my options to withdraw money from my Generation VIP account?
You can withdraw your winnings through different payment methods. These include VISA, MasterCard, Neteller, Skrill, Paypal, and Trustly. Sometimes, the options vary depending on the country of origin.
Why do I need to go through a verification process at Generation VIP?
All online casinos are committed to Anti-Money Laundering rules and regulations. You need to confirm your identity before you are allowed to make any withdrawal. To do that, you have to send a copy of the official identification and proof of address. Only after completing the verification process will you be allowed to withdraw your winnings.