Pay.UK announced on 24 September 2025 a partnership with Age UK East London to help older banking customers better understand APP (Authorised Push Payment) fraud and manage Faster Payments withdrawals securely. This initiative includes targeted informational events, new fraud alert features in banking apps, and accelerated refund processes where losses occur. The collaborative effort aligns with the Payment Systems Regulator’s requirement for mandatory reimbursement from 7 October and is designed to improve customer outcomes by clarifying responsibilities between payment service providers.
The project focuses on raising awareness and providing practical support to older adults, who are often more vulnerable to financial scams involving instant payments. These educational sessions will be delivered locally, aiming to equip attendees with up-to-date knowledge about secure withdrawal practices and how to identify suspicious activity. Enhanced in-app fraud alerts are intended to give real-time warnings before money is sent, and the expedited reimbursement process seeks to reduce the waiting time should funds be lost to fraud.
This development is particularly significant in light of new regulatory standards requiring clear and prompt compensation for victims of APP fraud. By fostering cooperation between payment providers and consumer advocacy groups, the scheme may also lead to faster dispute resolution times for affected withdrawals.
| Initiative | Benefits | Relevant Regulation |
|---|---|---|
| Educational sessions for older adults | Increased awareness of fraud risks; practical withdrawal guidance | PSR mandatory reimbursement (from 7 October 2025) |
| In-app fraud alerts | Real-time warning before payments; supports safer withdrawals | Payment provider responsibility clarification |
| Faster refunds for victims | Reduced wait for compensation after unauthorised withdrawals | Enhanced consumer protection measures |
For further reading on payout security and new regulatory changes, see:
