Swedish gambling operator ATG is pursuing legal action against hundreds of customers after a technical fault on its casino platform allowed users to withdraw money they had not legitimately staked, according to reports in Sweden.
The incident happened on the morning of 14 May last year, when several ATG casino games were affected by a malfunction. The fault reportedly made it possible for players to receive winnings without placing any actual bet, leading to large withdrawals before the issue was fixed.
ATG’s head of casino, Jan Sonnevi, told Travronden that the company has taken a step-by-step approach to recover the money. He said ATG first sent payment demands and reminders, then escalated cases to the Swedish Enforcement Authority, and finally to district courts when claims were disputed.
“When we present our material to the customers, most choose to seek a settlement,” Sonnevi said, according to Travronden.
According to the report, district courts around Sweden have so far ruled in ATG’s favour. Sonnevi said the operator would have preferred to avoid legal disputes with customers, but argued that the company had to pursue repayment where funds had been withdrawn.
The error was linked to an update by Pariplay, the aggregation platform used for the casino games, where a software problem occurred. Travronden reported that by 11:51am on the day of the incident, turnover on the affected products had reached SEK 54,563,399. Customer traffic was said to be 24 times higher than normal.
ATG says many of the users involved were new customers who went directly to the affected games. In cases where withdrawals had not yet been completed, the operator said balances could be adjusted internally. Where money had already been paid out, ATG says it has sought repayment.
The case has drawn attention in Sweden because of the scale of the malfunction and the number of customers involved. It also highlights the legal and operational fallout that can follow from software errors on third-party gaming systems.
Source: ATG kräver tillbaka pengar från kunderna | Trav | Expressen
